Account security is of the utmost importance. As such, we want to equip our players with the knowledge they need to ensure the accounts they play remain safe, secure, and in the right hands. We recommend that you review the information below and follow the helpful tips to make sure that your computer and the accounts you play remain secure.
KEEPING YOUR COMPUTER SAFE AND ACCOUNT SECURE
If your computer has been infected with a virus, Trojan, keylogger, or other malicious software, you need to make sure the computer is cleaned entirely, or the TheXMu account you play will be continue to be at considerable risk. You should also be certain you are using a secure password at all times.
Keeping an account secure relies heavily on keeping your computer secure. This can help keep your computer safe from malicious programs and anyone intent on stealing your private information.
HOW DOES A SECURITY COMPROMISE HAPPEN?
The vast majority of account compromises originate from one of three sources:
1. "Spoof" websites and emails
2. Downloading hacks, cheats, or other executable content
3. Sharing account information
See below for more information on these security risks and other increasingly common scams, as well as information on recovering an account and keeping your privacy safe.
KEEPING YOUR SYSTEM UP TO DATE
Please be sure that you have the most secure operating system environment on your computer by running Windows Update (if you own a Windows-based PC) or Software Update (if you own a Mac) and installing all of the high-priority updates. Note: You may have to run the updater more than once to ensure you have all of the latest high-priority updates; many updates require a system restart and then additional patch installations to complete the process.
"SPOOF" WEBSITES AND EMAILS
This term refers to an email or a website which poses as an official TheXMu communication or site, but which is really just a trick to get unsuspecting users to send their account information to someone who should not have it. If account information is sent to one of these "spoofs," it usually winds up in a thief's database list of accounts to compromise or steal.
How to identify a spoof site or email:
* It asks for the account name AND PASSWORD. TheXMu will NEVER ask you for your password.
* It comes from an email address which is NOT an official TheXMu.biz.com address, but may look similar.
* Often, these spoofs promise you will be banned if you do not provide the information demanded.
* Links do not go to an official TheXmu domain. Often, hyperlinks can look like they lead to official sites at first glance, but you can wind up somewhere unexpected when you click them.
How to keep them from stealing your password:
If you do receive a suspicious looking email, please forward it to our official address --
[You must be registered and logged in to see this link.] -- and do NOT reply at all unless our staff actually confirms for you that the message is legitimate
There are only four places where you should EVER type your password:
- The TheXMu game login screen.
- The Account Management page on the official site (TheXMu.biz.com)
- The official TheXMu forums (http://TheXMu.forum2.biz/)
If you're not certain you're at the official page, you can always be sure you're in a "safe zone" by manually pointing your browser to
[You must be registered and logged in to see this link.] Anything else is likely to not be an official site.
DOWNLOADING ADDONS, HACKS/CHEATS, & EXECUTABLES
Viruses, Trojan applications, and key-logging software can be used to steal your TheXMu account information, in addition to other private data on a compromised computer. These sorts of threats are typically brought into the system and installed by "executable" programs.
An "executable" program is something you download and then run, as opposed to opening a picture file, document, or folder. You can tell if a file is an executable if its file name ends in EXE. You can also right-click the file and choose "Properties." If the "File Type" says "Application," then that file is an executable. Be careful to only run executables you trust.
Hackers and account thieves like to put their viruses, keyloggers, etc. into executable files and then make those files very appealing to our TheXMu fan base, to trick users into downloading and running their programs.
We hope that this will prevent any more spoof cases in our community.