Hello XMu Formers
here is the reasons why you lose your items ingame :
1st : Your item is dupped.
2nd : Your items might been stolen.
There is no way you lose an item bought from WebShop if you followed the steps bellow :
1. Room free space in upper side of vault.
2. Log off from game.
3. Choose your item and buy it.
4. Wait 3 minutes and you can login in game. Your item will be in your vault.
Remember ,Trading an item in game is on your own responsibility.